Legal
Privacy Policy
How Anora Health collects, uses, and protects your personal information
For questions: privacy@anorahealth.org
Related Legal Documents
1. Introduction
The Website is a telehealth platform that connects users with licensed clinicians for personalized healthcare plans. Anora Health operates the Website but does not provide medical services and is not a medical provider. Any telehealth services obtained through the Website are provided by independent medical clinicians.
Anora Health acts as a business associate to these clinicians, and the information collected on and through the Website is protected health information ("PHI") protected by the Health Insurance Portability and Accountability Act of 1996, as amended ("HIPAA"), and the applicable provisions of the Health Information Technology for Economic and Clinical Health ("HITECH") Act.
2. Scope of This Privacy Policy
This Privacy Policy is intended to supplement our HIPAA Notice of Privacy Practices and is not intended to override it. This Privacy Policy and the Notice of Privacy Practices should be read in conjunction with one another.
Please note that this Privacy Policy does not apply to non-Anora Health websites or services that state that they are offered under a different privacy policy.
3. Information Collection
Depending on the nature of your interaction with Anora Health, we may collect your information as follows:
Directly From You
- Contact information, including your name, telephone number, email address, mailing address.
- Demographic information, such as your date of birth and gender.
- Health-related information, such as details about symptoms, diagnoses, treatment history, insurance coverage, and prescription information.
- Login credentials, including your email address and selected password.
- Survey information in response to questions we may send you, including for feedback and research purposes.
- Any additional information you choose to provide, including questions, suggestions, and feedback.
Automatically From You
Device information and online user activity when you utilize our Website, including usage details, device information, and location information where you choose to provide access.
From Your Clinician
Health-related information to support and facilitate the requested telehealth services.
4. Cookies and Automated Information
When you interact with our Website, certain information is automatically collected, including usage details, device information, and location information. Much of this information is collected through cookies and other tracking technologies.
Do Not Track
Because definitions and rules for "Do Not Track" have not yet been established, we do not respond to "Do Not Track" signals. You can modify your browser settings to disable or reject cookies; however, some features of our Website may not function properly if you do so.
5. How We Use Information
- Provide the Website and requested services, including for treatment, payment, and healthcare operations purposes.
- Respond to your requests and questions; communicate with you; provide troubleshooting and other support.
- Manage, maintain, and operate the Website and our services; diagnose or fix technology problems.
- Improve our Website and service; grow our business; better understand our user base.
- Design and administer marketing and promotional campaigns.
- Send you marketing emails with information on services that may be of interest to you.
- Comply with legal requirements; defend against legal claims; respond to subpoenas, court orders, or other legal processes.
- Perform internal administration, auditing, and operations activities.
6. How We Share Information
- Clinicians: To facilitate your participation in the telehealth services.
- Service providers: IT services, accounting, auditing, tax services, and other professional services.
- Corporate affiliates: For purposes consistent with this Privacy Policy, to carry out our business activities.
- In corporate transactions: We reserve the right to transfer information in connection with any merger, acquisition, sale of assets, or financing transaction.
- For legal purposes: Where necessary to comply with the law; in response to court orders, law enforcement or legal process.
- With your consent: We may use or disclose your information for other reasons as described to you at the time of collection.
7. How We Protect and Store Your Information
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Website. While we use these precautions to safeguard your information, we cannot guarantee the absolute security of your information. If you access or use our Website outside of the United States, you understand that we and our service providers may collect, access, process, and store your personal information outside of the jurisdiction in which you reside.
8. Privacy Choices
Access and Update Account Information
If you have an account, you can review and update certain account information, such as your contact information, by logging in.
Opt Out of Cookies
You can modify your browser setting to disable or reject cookies across the internet; however, some features of our Website may not function properly. Note that you will need to set preferences on each web browser and device you use to visit our Website.
9. Updates to This Privacy Policy
We may make changes to this Privacy Policy from time to time. If we make material changes, we will notify you through written, electronic, or other means.
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911
If you are having a Mental or Medical Health Emergency
Text HOME to 741-741
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988
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